All Legal Here

At Digital Melons, we ensure 100% customer satisfaction. In case of any dissatisfaction or disappointment faced by our customers, we offer a complete refund on certain terms and conditions .Our policy has been devised to define under which conditions we will be offering a refund. By registering for any of Digital Melons services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

Eligibility For Refund

1. Frequent unmet deadlines from our production team’s end.
2. Miscommunication by key account managers or sales people.
3. Lack of performance by the team. The project is not being initiated by the team.
4. Other work-related delays.

Refund Will Not Be Provided In Case Of

1. Customers change of heart or mind.
2. Delay's from customer's end.
3. The Project is completed and delivered through project manager via CRM.
4. Asking for more than what's committed on the agreement.

Processing Of Refunds

All refunds will be processed and reflect in your bank account within 14-22 business days of the date of cancellation and will be brought about using the method of payment agreed upon by the client at the beginning of the project.

Note: Digital Melons may at any time, without prior notice under its sole discretion, amend this refund policy. You are therefore requested to review this policy periodically. In any case of unmet deadlines and lack of performance, the customer is eligible for a 100% refund once our Quality Assurance team has reviewed the case.

At Digital Melons accessible at Digital Melons one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Digital Melons and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at hello@digitalmelons.co This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Digital Melons. This policy is not applicable to any information collected offline or via channels other than this website.
‍
Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, and the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:
Provide, operate, and maintain our website.
Improve, personalize, and expand our website Understand and analyze how you use our website.
Develop new products, services, features, and functionality.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
Send you emails.
Find and prevent fraud.

Log Files
‍
Digital Melons follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
‍
Cookies and Web Beacons
‍
Like any other website, Digital Melons uses‘ cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

At Digital Melons, we ensure 100% customer satisfaction. In case of any dissatisfaction or disappointment faced by our customers, we offer a complete refund on certain terms and conditions .Our policy has been devised to define under which conditions we will be offering a refund. By registering for any of Digital Melons services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

Eligibility For Refund

1. Frequent unmet deadlines from our production team’s end.
2. Miscommunication by key account managers or sales people.
3. Lack of performance by the team. The project is not being initiated by the team.
4. Other work-related delays.

Refund Will Not Be Provided In Case Of

1. Customers change of heart or mind.
2. Delay's from customer's end.
3. The Project is completed and delivered through project manager via CRM.
4. Asking for more than what's committed on the agreement.

Processing Of Refunds

All refunds will be processed and reflect in your bank account within 14-22 business days of the date of cancellation and will be brought about using the method of payment agreed upon by the client at the beginning of the project.

Note: Digital Melons may at any time, without prior notice under its sole discretion, amend this refund policy. You are therefore requested to review this policy periodically. In any case of unmet deadlines and lack of performance, the customer is eligible for a 100% refund once our Quality Assurance team has reviewed the case.